GENERAL TERMS AND CONDITIONS OF CONTRACT
1. Subject of the contract
1.1. These General Conditions concern the purchase of products and services made remotely via telematic network by Garofalo Carmelina, C/da Pallone 87050 Marzi (CS), owner of the site www.scalzo.it. Each purchase operation will be governed by the provisions of Legislative Decree of September 6, 2005, no. 206 and, regarding privacy protection, will be subject to Law no. 196/2003.
1.2. Delivery times indicated in the price list and/or confirmed by order confirmation may vary, also due to work scheduling. In any case, they are always indicative, never binding for the seller, and are always understood as working days.
2. Acceptance of the general sales conditions
2.1. The contract between Scalzo company and the Customer is considered concluded upon acceptance of the order by Scalzo company. Such acceptance is deemed tacit if the company begins to execute the contract. If the order is placed on holidays, Scalzo company reserves the right to accept the order by the next working day.
2.2. The mere payment of the price by the Customer, through online payment or credit card, does not constitute contract completion. Therefore, if Scalzo company intends to reject the purchase proposal made by the Customer, it will be required to immediately refund the amount possibly advanced, and in any case no later than twenty-four working hours.
2.3. The Customer may not claim any compensation or indemnity, nor assert any contractual or non-contractual liability, for direct or indirect damages to persons and/or property caused by the refusal, even partial, of an order.
2.4. By placing an order, the Customer declares that they have read all the information provided during the purchase process and fully accept the general and payment conditions set forth below.
3. Purchase methods
3.1. The Customer can only purchase products available on the site at the time of order submission as described in the related information sheets.
3.2. The image accompanying the product description sheet may not perfectly represent its characteristics, but may differ, for example, by way of illustration and not exhaustively, in color, size, accessories shown, etc. All purchase support information is to be understood as simple generic informational material, not referring to the actual characteristics of a single product.
3.3. The correct receipt of the order is confirmed by L’azienda Scalzo by an email response, sent to the email address provided by the Customer. This confirmation message will include an Order Number, to be used in all further communications with L’azienda Scalzo. The message repeats all the data entered by the Customer, who undertakes to verify its accuracy and promptly communicate any corrections, according to the methods described in this document.
In case of non-acceptance of the order, L’azienda Scalzo will promptly notify the Customer.
3.4. The price list prices are valid until changes, which may occur at any time and without notice.
3.5. Payments will be made: by bank transfer (to the CREDITO COOPERATIVO CENTRO CALABRIA Current Account, Santo Stefano di Rogliano (CS) Branch IBAN: IT97O 08258 81140 011000004084), or by Credit Card, or by cash on delivery to the courier.
3.6. Transport and delivery costs are borne by the buyer.
4. Right of withdrawal
4.1. If the customer is a consumer (i.e., a natural person who purchases goods for purposes not related to their professional activity, or does not make the purchase by indicating so in the order form to L’azienda Scalzo), they have the right to withdraw from the purchase contract.
To exercise this right, the customer must send a communication to L’azienda Scalzo within 10 working days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, addressed to: Garofalo Carmelina, C/da Pallone –
4.2. The right of withdrawal is in any case subject to the following conditions:
a) the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product;
b) the purchased item must be intact and returned in the original packaging, complete in all its parts;
c) the shipping costs related to the return of the item are borne by the Customer;
d) the shipment, until the certificate of receipt at the seller company's warehouse, is under the complete responsibility of the Customer;
e) in case of damage to the item during transport, Scalzo Company will notify the Customer of the event (within 5 working days from receipt of the item in its warehouses), to allow them to promptly file a complaint against the courier chosen by them and obtain reimbursement of the item's value (if insured); in this case, the product will be made available to the Customer for its return, simultaneously canceling the withdrawal request;
f) Scalzo Company is not responsible in any way for damage or theft/loss of goods returned with uninsured shipments;
g) upon arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the packaging and/or original packing are found to be damaged, Scalzo Company will withhold from the refund due a percentage, in any case not exceeding 10% of the same, as a contribution to restoration costs.
4.3. Without prejudice to any restoration costs for damages verified on the original packaging, Scalzo Company will refund the amount already paid to the customer as soon as possible and in any case within 30 days from the withdrawal request, through a procedure of reversing the amount charged to the Credit Card or by Bank Transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to receive the refund (IBAN code or ABI –
4.4. The right of withdrawal is completely forfeited, due to lack of integrity of the item (packaging and/or its contents), in cases where Scalzo Company verifies:
a) the lack of the external packaging and/or the original internal packing;
b) the absence of integral elements of the product;
c) damage to the product caused by reasons other than its transport.
4.5. In the event of forfeiture of the right of withdrawal, Scalzo Company will return the purchased item to the sender, charging the shipping costs to the sender.
