GENERAL CONTRACT TERMS
1. Subject of the contract
1.1. These General Terms cover the purchase of products and services made remotely, via telematic network, from Garofalo Carmelina, C/da Pallone 87050 Marzi (CS), owner of the website www.scalzo.it. Each purchase transaction will be governed by the provisions of Legislative Decree of 6 September 2005 no. 206 and, regarding privacy protection, will be subject to the regulations of Law no. 196/2003.
1.2. Delivery times possibly indicated in the price list and/or confirmed by order confirmation may vary, also due to work scheduling. In any case, they are always indicative, never binding for the seller, and are always understood as working days.
2. Acceptance of the general sales conditions
2.1. The contract concluded between the Scalzo company and the Customer is considered concluded with the acceptance of the order by the Scalzo company. Such acceptance is deemed tacit if the latter company begins to execute the contract. If the order is placed during holidays, the Scalzo company reserves the right to accept the order within the first following working day.
2.2. The mere payment by the Customer, through online payment or credit card, does not constitute the completion of the contract. Therefore, if the Scalzo company intends to refuse the purchase proposal made by the Customer, it will be obliged to immediately, and in any case no later than twenty-four working hours thereafter, refund any amount paid in advance.
2.3. The Customer may not claim any damages or compensation, nor assert any contractual or extra-contractual liability, for direct or indirect damage to persons and/or things caused by the non-acceptance, even partial, of an order.
2.4. By placing an order, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the general and payment conditions set forth below.
3. Purchase methods
3.1. The Customer can only purchase products present on the site at the time of order submission as described in the related information sheets.
3.2. The image accompanying the product description sheet may not perfectly represent its characteristics, but may differ, for example, by way of illustration and not exhaustively, in color, size, accessories shown, etc. All supporting information for the purchase is to be understood as simple general informative material, not referring to the actual characteristics of a single product.
3.3. Correct receipt of the order is confirmed by the Scalzo company by means of an email sent to the email address provided by the Customer. This confirmation message will include an Order Number, to be used in any further communication with the Scalzo company. The message repeats all data entered by the Customer, who undertakes to verify its accuracy and promptly communicate any corrections, according to the methods described in this document.
In case of non-acceptance of the order, the Scalzo company will promptly notify the Customer.
3.4. Price list prices are valid until changes, which may occur at any time and without notice.
3.5. Payments will be made: by bank transfer (to the CREDITO COOPERATIVO CENTRO CALABRIA current account, Santo Stefano di Rogliano (CS) branch, IBAN: IT97O 08258 81140 011000004084), or by Credit Card, or by cash on delivery to the courier.
3.6. Transport and delivery costs are borne by the buyer.
4. Right of withdrawal
4.1. If the customer is a consumer (that is, a natural person who purchases goods for purposes not related to their professional activity, or does not make the purchase indicating so in the order form to the Scalzo company), they have the right to withdraw from the purchase contract.
To exercise this right, the customer must send a communication to the Scalzo company within 10 working days from the date of receipt of the goods. This communication must be sent by registered letter with return receipt, addressed to: Garofalo Carmelina, C/da Pallone – 87050 Marzi (CS), or by telegram or fax sent within the said 10-day term and followed by a confirmation by registered letter with return receipt sent within the following 48 hours. Once the withdrawal communication is received, Customer Service will promptly provide the Customer with instructions on how to return the goods, which must reach the Scalzo company within 10 days of authorization.
4.2. The right of withdrawal is subject to the following conditions:
a) the right applies to the product purchased in its entirety; it is not possible to withdraw only part of the purchased product;
b) the purchased item must be intact and returned in the original packaging, complete in all its parts;
c) shipping costs related to the return of the item are borne by the Customer;
d) shipment, until the certificate of receipt at the seller's warehouse, is under the full responsibility of the Customer;
e) in case of damage to the item during transport, the Scalzo company will notify the Customer of the event (within 5 working days from receipt of the item in its warehouses), to allow them to promptly file a claim against the chosen courier and obtain reimbursement of the item's value (if insured); in this case, the product will be made available to the Customer for its return, simultaneously canceling the withdrawal request;
f) the Scalzo company is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments;
g) upon arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the original packaging and/or wrapping is found damaged, the Scalzo company will withhold from the refund a percentage, not exceeding 10%, as a contribution to restoration costs.
4.3. Except for any restoration costs for verified damage to the original packaging, the Scalzo company will refund the amount already paid to the customer as soon as possible and in any case within 30 days from the withdrawal request, by reversing the amount charged to the Credit Card or by Bank Transfer. In the latter case, it is the customer's responsibility to promptly provide the bank details for the refund (IBAN code or ABI – CAB – current account of the invoice holder).
4.4. The right of withdrawal is completely forfeited if the Scalzo company finds:
a) the absence of the external packaging and/or original internal wrapping;
b) the absence of integral parts of the product;
c) damage to the product for reasons other than transport.
4.5. In case of forfeiture of the right of withdrawal, the Scalzo company will return the purchased item to the sender, charging the shipping costs to them.
